Café du Chocolatier

Haven’t tried the chocolates yet but giving one star for the service. I wanted to pay 10EUR bill with a card but a lady working there did not let me saying the amount was not enough and was clearly unhappy with the fact that I even asked (there was no information anywhere in the store re the minimum amount for card payments). This was my first and last visit to the store.

Amazing location with extremely unprofessional service.. I have ordered a cake and an early grey tea. There was a piece of hair in the cake and I called the waiter to ask him to change my plate. The waiter's first response was that he didn't believe that there was a hair. To be honest I would never expect this response at all. I end up describing the hair to the guy. It is very unprofessional and rude. When I was leaving, i wanted to talk to the cafe manager. They have told me that manager is not there. After thar the same waiter approach us and I have told him that his behaviour was not acceptable and i was extremely unhappy to be accused to be a "liar". He was confidently and rudely telling me that there can not be a hair in cake in their shop. He even said that he brought me another cake and he couldn't understand why i was still unhappy. When i was leaving the cafe, he was still talking behind me and laughing at me. I was in shock. All guests were looking at us and the waiter was shamelessly talking and telling me that i should never come back there again in the future... I would never ever come back to this cafe again and DO NOT RECOMMEND ANYONE.

I came 18:15 to the coffee bar, people sitting still there but the waitress said that they are closed at 18:30. She was very rude and did rejected to serve me. I felt ltreated like a beggar. If you check the reviews, there seems to be really problems with the staff. I rather recommend to avoid this place and consuming this chocolate in a better place!

Came here on a Monday, the waitress seems unpleasant. She said that for one of our orders the coffee spilled over hence the dried coffee stain on the plate. She wasn't bothered to change it. Once we insisted for another one, we got back a normal cup of coffee and not the hazelnut coffee we ordered. They insisted it's hazelnut but we were sure it wasn't because it didn't have the same fragrance as the first cup that was served. Also, there really isn't anything special about their coffee, ice coffee, and hot chocolate drink. For a chocolatier that I've always thought was famous for chocolate and luxury, we were very disappointed with the whole experience. I strongly suggest a cup of coffee elsewhere.

Really slow and you will wait longer to get the orders

Once i went there on Saturday, crowded but the waitress behaviour was very rude. If you are tired or do'nt like your job, stay at home!

Very rude waiters. Asked before ordering my coffee if it's with milk and the waiter said yes but when she brought it it I didn't have and the waiters weren't nice to me

If you don't speak German there is nothing for you here. No English catalog and they don't even try to be polite.

Gläser und Tassen voll Staub oder verschmiert/ nicht sauber gemacht. Kaffe und Kakao haben nicht gut geschmeckt und uns war schlecht Dannach. Vanille Eis sah aus wie pürierte Reiswaffeln. Am Ende wurde nicht nach gefragt ob es geschmeckt hat und die hälfte haben wir zurückgehen lassen. Alles in allem für das was man bekommt zu teuer und schmeckt nicht gut/ bzw. Besteht die Angst auf schlechte Lebensmittel

Ewige Wartezeit, extrem unfreundliches Personal, absolut nicht weiter zu empfehlen!