SuperFit Friedrichshain

Staff weren’t able to provide useful information prior when registering a member. This led to be fined or charged because of reckless staff and insufficient info, especially from a female employee. They are trying to imply that you are to blame. In addition to employees or housekeepers, they lacked adequate manners, customer service and appropriate ways to approach you, for example, I was changing my clothes and they stood there waiting for me to move instead of coming back later. It’s ridiculous that you are the one who needs to move or stop when you’re busy. If you have alternatives, please go to other gyms. Last but not least, it’s particularly difficult to contact customer service when you need assistance—I tried to both call and email in business hours. On the contrary, they don’t respond you and never apologize when any inconvenience from their mistakes occur. It seems ridiculous to say that Germans are straightforward but when you make a complaint or constructive feedback, you get rejected and will never be heard.

The gym is always crowded and training is difficult. When it is not crowded, there is a team member that has nothing better to do than acting like the gym police and annoying all the customers (she ordered me to remove a small bag from the training area even if I wasn’t bothering anyone and was almost alone, I saw her telling to another person that he was allowed to use weights only in the weights area - the only place that was crowded at the moment, and that the person was using them to train on a particular machinery again not bothering absolutely anyone). When there is something serious to address (like people staying at the racks 45 min) there is no gym police though. The gym smells, there is sweat everywhere, but the problem is that when I am practically alone in an area, I have my bag besides me. Plus, my boyfriend was unfriendly kicked- out of the gym because he didn’t have his change with him one day, while other days I have seem many people training without changing shoes and without towel. The “these are the rules” is valid only when they (she) feels like it. no one bothered about telling us these rules, we are apparently supposed to know them by heart since they are applied just spot. Cherry on the cake, when I said that back in Italy the gym rules where well visible everywhere, I got as a comment “ah yeah but Italy is not like Germany”. Yeah not really, in Italy customers are respected regardless of their nationality, and our gym was an expensive and clean one. You get what you pay for in the end.

I would recommend to do something about the ventilation air system. The gym smells disgusting.

Ranziges, völlig überfülltes Gym + absolut frecher Umgang des Personals mit den Mitgliedern, wenn es um die Verträge geht. Dieses Unternehmen sollte keinen Cent mehr von seinen Mitgliedern bekommen.

Kurze Frage, warum verlängert sich der Vertrag um 12 Monate trotz fristgerechter Kündigung? Gruß

Leider finde ich das Studio nicht toll. Der Freihantelbereich ist sehr klein und im Sommer sehr stickig. Man riecht die stehende Luft und den Schweißgeruch anderer Besucher. Die Cardiogeräte sind sehr alt. Teilweise funktionieren sie auch nicht wirklich. Lieber gehe ich zum Studio in Mitte, wo alles besser eingerichtet ist und klimatisiert ist. Einen Stern verdient dieses Studio dennoch, weil das Personal sehr nett ist und der Umkleideraum sehr groß ist.

Viel zu eng und voll. Die Umkleidekabine sowie Saunabereich zusammen entspricht gefühlt 1/3 der gesamten Fläche des Studios. Die Trainer/innen scheinen sehr nett und motiviert zu sein. Wenn es Kurse gibt, ist eine Schlange von 40 Menschen durch das gesamte Studio keine Besonderheit. Es ist vorallem hinten im Freihantel Bereich sehr beengt. Habe nur den Vergleich zur Filiale Gropiuspassagen machen können, diese ist deutlich größer mit women's area etc dafür kleinere Umkleiden/Sauna.