Pink Frauen Fitness

I went today for the first time using Urban Sports. I only had with me the phone, keys and bank card. I was denied entrance because they charge a cash deposit and I had no cash with me. Nowhere on their USC profile have they bothered to warm customers that they need to provide cash for a deposit. They were “kind” enough to suggest I could leave my bank card (risking unauthorized online purchase use), house keys or jewelry as a deposit…. Really?

The studio is small but you could train there efficiently. The one star is for the lack of hygiene and for how dirty the wellness area is. This should be the cleanest area of the studio to avoid getting a fungus or a similar infection. Not sure I’ll come back again as hygiene is a number one priority for me.

Got told that contract ends automatically on a reception. In the end notified than a agent about my cancellation (a month in advance as it was stated in my contract) and still had to pay for the next month because they didn’t cancel even with my notice. The reason for the cancellation: dirty changing rooms, equipment was always broken, unprofessional stuff that couldn’t help with any question I had. Totally don’t recommend unless you want to deal with Inkasso :)

rly Bad overcrowded and too small employees are akward and if you pay in advance you dont get your Money back://👎

Unfortunately, the girls working at the front were unfriendly, with both blonde and brown hair. Is it because I'm Asian or because I don't speak fluent German? I asked for some help in a gentle way but their response was horrible for whatever reason. The facilities of the gym were good and my experience of working out was personally satisfying, but in the end their behavior left me completely disappointed.

Never make a contract here. At first glance, it looks like they're cheaper than the others, but they'll turn your life into hell. It's a small studio, but they'll charge you like they're the biggest in Berlin. If you don't want stress or don't like being treated with disrespect, then don't go here.

I joint with membership of 1 year in July 2023 and while joining I asked the receptionist that if I want to withdraw with medical reasons in the mid and she guaranteed me that I can. Ever since September I had my own medical reasons for which I wanted to cancel my membership. They kept asking me for proofs every time and I provided within my limits and sources. They sent me an email that they will cancel my membership but they haven’t and my money is being deducted unnecessarily. I have sent them many emails but there is no response. Very very unapologetic behavior. They have in fact even deducted more money than said this month.

TO AVOID ABSOLUTELY!! Highly not recommended! This club just want your money and the staff is not very nice. It is the first awful fitness center where I subscribed (and I signed in many clubs!)....There are so many good fitness centers in Berlin, compare but be careful and do not sign with Pink frauen.

I'm shocked by the customer service at PinkFrauen fitness. Comparatively inexpensive subscriptions may seem questionable, and it makes sense when it comes to hidden fees and a lack of transparency. If you're not fluent in German and do not have spare cash to enrich their business, opt for a different gym to avoid potential legal hassles. They'll gather your info but won't clarify their financial practices. Guard your wallet. Adding to my review above and commenting the answer of PinkFrauen below: To understand the situation: a couple of months after the end of my "annual" subscription, I came to PinkFrauen to renew the contract. Talking to administrator it turned out that it was automatically extended. I have no questions about the fact that in the documents that were signed by me, perhaps all these points are discussed. But (!) I don’t know that good German, and neither do your employees English. And the thing is, while concluding the first contract, they assured me that I am signing a document for a year and do not talk about other details of the contract, such as the fact that considerable amounts will be automatically withdrawn from my card until I notice it myself. I literally came to PinkFrauen with the questions what should I do, and you could not help me but give an “advice” to call the hotline. And no one answered the calls, so I decided to write to the e-mail. Thank God, they answered my mail, but also disinforming and confusing me. I can provide all screenshots. Now, dear users, I have a debt of almost 500 euros and just the most disgusting experience of interacting with the administration of the fitness club. And now think about it, how it is possible that 500 euros accumulate in half a year, when even the most expensive subscription costs half as much? This is the first question. And the second: how can you make fools of your own clients?

Also had the problem that I signed a 1 year contract. After almost two years, I didn’t want to continue my contract. At the time some payments weren’t taken due to corona so I hadn’t really noticed it had been renewed without my consent and at a higher price. They refused to cancel because I didn’t give 3 months notice (I gave 2 and a half months notice and had signed a 1 year contract). I then decided to cancel for a year later and have just been charged again, despite cancelling 14 months ago. I have also been offered gifts for good reviews and the gym is never clean/ventilated.