L'Osteria Frankfurt am Main

Food might be decent, but the service was shockingly bad today. 1. The waiter mixed our order of zoodle gambereti (zucchini noodles with prawns) and brought gnocchi. We did not accept the meal, yet after that two different waiters came with the same food and tried to persuade us that it’s our order. 2. The restaurant cuts vegan and vegetarian pizzas with the pizza cutters that just have been used for cutting salami/meat pizzas and which have NOT BEEN WASHED. Maybe not an end of the world but still quite odd. The restaurant should have at least some sense on cross-contamination of food. We saw this and explicitly asked not to cut our pizza. You probably guessed, pizza came in cut in peaces. 3. After we refused to accept, the administrator came, apologized and said that they will bring everything as we asked and that for this misunderstanding the drinks and dessert is on restaurant. 4. All in all, we waited for at least 30-40 min for our order. 5. When we asked to pay, the restaurant billed for everything we ordered, with no drinks or dessert on the restaurant as promised. If this is how you work, I have no further comments.

visited it recently and was shocked by their policy. We ordered pasta, which was mediocre, but the real issue was when we asked for tap water. The waiter refused, saying we had to order a drink to get water. Even drinking from our own bottle was prohibited and were asked to keep bottle inside bag and not to take it out

The customer service was horrible and the restaurant was far from being “full”. I usually go to this L’Osteria with my work colleagues several times per month due to the nice atmosphere and young caring employees, but no more. The female employee with blond short hair (“buzz” cut) tattoos in both arms in her forties, displayed a rude attitude from the moment we arrived throughout seating/ordering food to finally the payment. Rolling her eyes, not looking at us and speaking like she was arguing with us. From the first moment on we were lost as we did not understand why she was behaving like this towards us. We were 3 people (1 dish per person), the first dish came fast, the second dish came after the first was completely cold and the last dish arrived 40 minutes after ordering. When we addressed this with the manager, tall Caucasian German looking bearded man in his late twenties early thirties, his response was dismissive and unhelpful, not only was he rude he also started laughing and mocking us, further worsening the experience.

I question, if most of the positive reviews here are bots/automated and fake? While the restaurant is near empty, you have to find seating your self, get a menu from another table… no one to come to your table and ask how is the food or an opportunity to upsell for the business to offer drinks or additional items? Above that I had to find and fetch a staff to pay the bill, Staff members are eating left right and centre in common areas, not professional. texting near customers, talking on the phone on speakers phones? Definitely do not recommend. The food below average and the beef was very overcooked and chewy.

The customer service on very poor level, 5 waiters outside smoking cigarette and customers waiting for being seated. Inside quite dirty. Finally we left. We love Losteria and going frequently in each city but here the way they treated us I never experienced!

Tasty pizzas but: 1) the waiter smelled terrible 2) we asked him twice , about the size of the pizza because we were 2 adults and 1 teen and he told us it is 5 slices . And when we saw in the next table the pizza that was big , and asked him he told us that it is going to be smaller . The result is that he brings 2 extra large pizza (like 24 slices each ) that wasn’t fit on the plate and was touching the table . It wasn’t cut on pieces and they didn’t bring plates . Also the souver he brought was used . Terrible experience for the service mostly . Also , we had an online reservation and they didn’t notice . And they found a table to sit us by luck .

The servers are not professional at all, ignorant and not smiling. They are not welcoming at all and are disrespectful. A waitress gets annoyed when I ask her to cut my pizza, not chalante, she gives me the pizza without a word. All the servers are rude, they don't smile. Then the main waiter or the manager said it was my fault if we had waited 30 minutes for half the dishes because supposedly I would have ordered out of time. Instead of acknowledging their fault they blame the customers. A terrible experience in this restaurant, if the waiters are not happy with their work, they just have to quit. Several customers are full compared to slow service! Total incompetence of staff. No communication between them and above all they never apologize for the wait. I do not recommend this restaurant to anyone. definitely don't go there. And I don't expect any response from the manager who will try to justify himself, but you should have started by training your staff to be friendly, welcoming and smiling.

We ordered one pizza to share with vegan cheese and had to pay extra 3 EUR each side (total 6 EUR). When I order pizza online at losteria, its 3 EUR for one pizza extra. We asked the waitor and he said extras are always charged twice per pizza. I feel fooled and will never go there again.

Unbelievably poor experience! Here’s why: -We arrived on Wednesday evening at 6PM for a meal and were told we could sit at the table for 2 hours only. We left at 10PM with only having seen or spoken to a server 3 times. If we wanted to leave at 8PM, we couldn’t! -We waited over 30 minutes to be seen by a server to place our order. Mind you we had a hungry child with us. -Pasta came out cold. But, couldn’t complain since no server stopped by for another hour to check on us. -Empty glasses and plates all over our table for well over an hour with nobody stopping by to clear them off or ask if we needed refills. Probably the poorest experience I’ve ever had at a restaurant. I’ll never be returning.

I'd give 1.5 if I could. A few tiny pieces of ham on the pizza; mostly bread and they hand it about 1-2inches over the plate, maybe to make you think they're giving a lot? Very thin, though, so just a gimmick, and it becomes almost impossible to cut and eat. Expensive for what you get and they are the first restaurant in Germany to ask for a tip 10%-20% as you pay. Maybe they could tell I was a foreigner... Many other choices in the area.