Augustiner Bräustuben

I would like to recommend this place, but we just had an awful experience with a very rude staff. I went there with a friend, and everything was going fine until the time to pay. We split the bill, and I paid my part with a card. When my friend tried to pay with his card, it did not work. When that happened, the waiter blamed the card because we are foreigners, saying that the auslander card doesn't work. While my friend was checking his online bank, the waiter started to be very aggressive with us, saying that we were wasting his time and that he had to work. I then used my card to pay his part. Guess what? It did not work. The machine was defective. The waiter then brought another machine, and my friend paid normally with his card. Awful passive-aggressive attitude that just ruined our experience.

I was shocked when the waiter handed me the card machine and I saw that he had already given himself a generous tip from me - without even asking me. It felt presumptuous and left a bad impression. Tipping should be at the customer’s discretion, not automatically added without consent.

Nice setting, food is ok, beer is great as usual. Waiter was rude and uninterested. Spoke in Greek at some point, whilst giving the bill, probably mumbling swear words. What a way to end a trip, completely arrogant. If you don't like your job then change it, don't let it out on the customer. Simple. Not a good look for your business.

Our dining experience at this restaurant was marred by unfortunate incidents. While the food was enjoyable, our encounter with the Indian waiter left much to be desired. From the moment we, an Asian couple who resemble Chinese, were seated, it was evident that there was a lack of attention towards us until a group of German guests at our shared table noticed and provided us with menus. Despite the long wait, the waiter took our order without any courteous gestures, which we reluctantly accepted due to the chaotic atmosphere of the restaurant. When our food arrived, it was brought to us without a word from the waiter, who failed to inform us of the location of utensils until the German guests kindly assisted. However, our experience was most distressing during the bill payment. The waiter aggressively pressured us to add a tip to our bill, making derogatory remarks when we declined. Normally, we tip for services in restaurants. However, we refused to tip in this instance due to his poor service and aggressive pressure, which felt threatening. This culminated in him targeting me, an Asian woman who resembles Chinese, with inappropriate comments about tipping customs in Germany and questioning my nationality. Following our unpleasant encounter with the Indian waiter, we felt compelled to share our experience. After enduring repeated harassment regarding tipping, we brought the matter to the manager's attention upon leaving the table. The manager swiftly intervened and asked Thomas, another waiter who spoke English, to listen to our concerns. Thomas was incredibly polite and helpful in trying to resolve the situation. We conveyed that we did not seek an apology from the Indian waiter but simply wanted his name for future feedback purposes. Unfortunately, the Indian waiter persisted in his misconduct, interrupting our conversation with Thomas to continue his rude and unacceptable behaviour. Such behaviour is completely unacceptable and tarnishes the reputation of an otherwise decent establishment. We urge the restaurant management to take this matter seriously and ensure that all guests are treated with respect and professionalism regardless of their background. In terms of personal conduct, the Indian waiter's actions were not only disrespectful but also exhibited elements of racism and unprofessionalism. By the way, we are an Asian couple with over a decade of multicultural living and working experience in Europe, and we were shocked to encounter extreme racism during our visit to this restaurant. Despite our extensive travels, this was our first bad experience of such magnitude. We hope that appropriate measures will be taken to address this issue and ensure that all guests are treated with dignity and respect in the future.

Adnan (bald German server) was unnecessarily rude to the people on our table when he was clearing the dishes (even though he wasn’t our server). I saw him shove a customer standing in his way, instead of just tapping him. It was quite appalling how he behaved. Maybe he is just xenophobic. Our actual server, Adrian, was nice and friendly.

I was disappointed by the attitude of the staff that was dismissive and unwelcoming. The restaurant was half-empty, yet the staff told me they were fully booked and made no effort to offer an alternative or even check if they could accommodate me.

My sister and I will be traveling to Munich next week and looking up good local food. After reading some of the comments on poor service, rude, racism and aggressiveness on tipping . I don't think I want to come to this restaurant because we are Asian too. I don't want this poor service restaurant ruined my joy of traveling. PS: thanks for the comment from this Asian couple who posted the detailed experience (very helpful!) I am sorry you guys didn't rec the professional service and kind treatment which we all should. We all created equally no any nation better than other. Bty, technically, that Indian waiter is also "Asian" ! Shame on him to decimate other Asian! ;&

Food was ok but service was terrible. The waiter was super rude from the first moment we entered the restaurant. We had to wait for at least 45 minutes only to order the food. Not a nice experience and don't recommend.

Rude staff. Food is average at best, overpriced for the "quality", mashed potatoes are not homemade but from a bag...

We were told to sit down and guided to our seats just to not be served for half an hour and being told the table is being reserved. It was 4:30 and the table was reserved at 8. It ridiculous, and incredibly unprofessional. Would not recommend. Severs were not nice at all and just awful experience in general. Would avoid by all costs