Burger King Bad Hersfeld

Our food was cold. I had a whopper. It looked good but was barely warm. They gave us the wrong order first. I had onion rings with my meal. They were cold and soggy. I had trouble chewing them. My husband's burger didn't even have ketchup on it and the cheese wasn't melted at all. Management problem?? I don't know. Normally I love Burger King but we won't come to this one again. No wonder there were almost no people there.

Terrifyingly bad customer experience. I needed help with the self service counter As the scanner didn't work. The guy at the food counter and also manager told me he had no time to help me and simply walked off. When called after, he ignored me until another guy who barely spike German came and said that the guy was the boss, alone, and busy and if I couldn't order at the machine, I can leave. One thing is to explain, another to walk off and simply ignore the customer. I wish we didn't order the kids meal or else we would have left. Never again and shame on Burgerking not to properly train it's staff. Also, the place is spreading false information claiming the food is prepared freshly... Some hamburgers were lying in the heated shelve awaiting new customers... It'll be a long time before I spend money at this franchise again! And never again here...

Service .... awful. People pay for extras and they are jot recieving it.

1 because I can’t do less. Worst Burger King experience I ever had. Self order payment not working, they didn’t call for me to pay. Waited almost 30 minutes then I go to desk to ask and they didn’t know about my order. Had to pay then wait again 15 minutes. Cold fries, and they forgot my drink, and didn’t do anything for me to forgive them. Door handles were sticky, tables greasy. Hopefully it’s far away from my place, but next time I’m coming near, I’ll not go there.

Very unfriendly! "You have to order at the panel!" First of all, the operation is very annoying, not listing all menues. Second, especially after Corona, I find it very unhygenic touching that display, I wonder how often they clean them.

Food was late 30minutes. Cheesburgers taste like old bread. Worst ever service in long time.

Guaranteed to get your order wrong. I was once told they don't and never have had mustard that comes on every cheeseburger. Be sure to check your order before you bite into a burger that could possibly have something that you are allergic to like mayonnaise. Also check the bag to see if you got what you ordered.

Service was terrible. They also don't speak English. They mixed up the order and forgot to serve the drinks.

Broken digital ordering system.

Very very very slow service