Caffè Portofino

Terrible customer service. They only accept cash, and if you don’t have it, they’ll refuse to serve you , no matter how long you’ve waited. They don’t bother informing customers in advance either. It’s busy only because they’re the only option on the street, not because of good service or quality.

The ice cream is terrible. The dark chocolate ice cream has no kakao in it, it tastes like flour. All the other flavors I've tried are just tasteless.

was like pulling teeth getting the server to actually listen to my boyfriend’s order. bf was being super friendly, asking for the server’s personal recommendations etc, the guy clearly couldn’t be bothered. definitely come here if you want to experience the okayest coffee and worst service in freiburg.

This Eis Café is rated as one of the best ones here in Freiburg and that's why we decided to visit it but was a total disappointment, the ice creams are very industrial and not especially good in taste it seemed cream with sugar, adding the drinks ice cream that have cheap alcohol... Seriously as an advice will be good to be a little more carefully and think it twice before going there because appart of big ice cream cups full of industrial ice cream and flozen fruits this has nothing tasty.

The ice-cream tasted bad and the staff was very unfriendly. Would not recommend to anyone. I was not allowed to sit inside, could not pay with card and when I was paying someone from the staff gave my ice-cream to another customer, so I had to reorder. Finally outside, the ice-cream tasted so bad that we ended up throwing it away, what a waste.

Normal italian ice cream quality ruined by the unfriendliest staff ever! i was once there with a group of friends and the waitress was really unfriendly; today i went with some other friends and the waiter started arguing with me, as we stand up to leave he kept mumbling in italian to which, as well in italian, i replied he shouldn´t do that and he went nuts!! stand to me and everything! the worst part of the story i´m 37 weeks pregnant! O.o Never ever ever going there again or even recommending it to someone.

#Dont stop there, go away# When getting a happy family moment became shameless It should be closed and increminited for intolerance, facially skipness and racism No need to explain more, Freiburg city authorities should ban this kind of indelibly stores

The ice cream just taste like suger with water.

I had to pay 50 Cent to go to the toilet, because I didn't buy something... what a hospitality!🤦‍♂️👎

Rude service. If you've opened shop, be nice to people